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COVID-19

Measures for the university community

Updated on 23 April 2021 Important information how to deal with COVID-19

Due to the current situation, protecting all university staff and students is our top priority. In accordance with to the Corona Ordinance, study courses will take place online with a few exceptions. Information on whether your course will take place online or in presence will be provided by your respective faculty. As soon as universities are permitted to offer in-person teaching on a larger scale, students will be contacted by their faculties directly.

Access to University Buildings

Accessing university buildings is only permitted for persons not exhibiting any symptoms of COVID-19 infection. Please read posted notices on buildings before entering for a full list of restrictions.

Travel: Quarantine & Testing

Every person entering Germany must register at www.einreiseanmeldung.de. If you are coming from a risk area (including high incidence or an area of variant concern) the data will be automatically forwarded to the local health authority. Be sure to travel with proof that you registered – either in print or electronic. If you are travelling, but not from a risk area, you will be notified immediately when you register and are exempt from testing and quarantine.

Risk Areas can be found on the homepage of the Robert Koch Institute.

As the requirements regarding testing and quarantine vary depending on your mode of transportation and the risk level of where you are travelling from, see the official requirements: Information on entry restrictions and quarantine regulations in Germany - Federal Foreign Office (auswaertiges-amt.de)

Keep in mind: Travelers from risk areas all require some kind of testing (before, after, both) and quarantine time, read the requirements carefully. Violations in Germany are taken seriously and can result in fines.

Reminder: Quarantine means you are not allowed to leave your house for any reason and you are not allowed to receive any visitors. Students living in dorms on campus are not allowed to use the common kitchen.

To book an appointment for a test near your accommodation, please follow this link.

Students arriving for the first time in Germany will be supported by the International Office should they be required to go into quarantine. This includes information and personal contact to student helpers for groceries and supplies.

Exemptions:
You must monitor the risk areas because if your location becomes a risk area within 10 days of your arrival then you must register and quarantine immediately for the remaining days (i.e. if your location becomes a risk area on the 3rd day after you arrive, you must register and quarantine for 7 days).

If you need any support, please contact the International Office.

Hygiene Measures on Campus

  • Keep 1.5 meters’ distance: This applies to all university buildings, walkways, and outside paths and sidewalks. 
  • Ventilation: Ensure a sufficient ventilation indoors by regularly opening the windows, even in cold temperatures.
  • Disinfection and Handwashing: There are disinfection stations at all university building entrances and everyone is required to use them.
  • Wear a face mask: This is a requirement to enter any university building and a mask must be worn the entire time.
Further information

Data Collection

The Corona Regulations require universities to collect the following data from everyone: First and last name, address, date and period of attendance, and telephone number. The obligation to collect data applies to all in-person activities inside the university. This documentation tracks possible chains of infection and must be kept for four weeks and then destroyed in accordance with data protection regulations.

At SRH University Heidelberg, the data is collected via a QR code, which you can find in all teaching/learning rooms. Every visitor, who enters a room with a posted QR code, and is required to enter their data.

Corona Warning App

The Corona Warning App is an important tool for tracking and tracing chains of infection. We would like to encourage all members of the university and visitors to download the app.

Teaching & Learning

As today, nearly all courses and activities are digital, and our aim is to offer in-person courses and activities as soon as possible. Therefore, our lecturers work together with the SRH Academy for Higher Education to adapt the didactic concept of our university - the CORE principle - to the current conditions and to further develop our methods in the direction of blended learning. The aim is to combine e-learning methods and face-to-face events in such a way that the advantages of all teaching and learning methods can be used optimally. Furthermore, the current Corona Regulation of the state government of Baden-Württemberg applies, which allows us to hold face-to-face events in some cases, e.g. if certain laboratories or premises are required. You will be informed by your respective faculty if this applies to your programme.

Learning Support & Coaching

With digital formats, you are confronted with new learning and examinations. This is one of the reasons why we have collected learning and examination tips on our student platform www.wir-online.news.

Furthermore, a coaching offer is available to you at any time. Please contact our learning coaches Susanne Edinger (susanne.edinger@srh.de) and Nadine Kempf (nadine.kempf@srh.de) or the colleagues at the SRH Academy for Higher Education.

Central Student Services & Administration

The Blue Tower is open from 9 am to 4 pm Monday to Friday. However, we ask you to enter the university buildings only if your physical presence is necessary in order to limit physical contact.

Central Student Services, the Examination Office, the International Office, the Admission Office and the faculties are available during normal office hours via e-mail and phone.

Studierendenservice, Prüfungsamt, International Office, Admission Office und die Ansprechpartner*innen in den Fakultäten stehen Studieninteressent*innen und Student*innen zu den gewohnten Uhrzeiten telefonisch und per E-Mail zur Verfügung und kümmern sich gerade jetzt um Themen wie Visa-Verlängerung, Reisehinweise, die Rückkehr auf den Campus etc. Einige spezielle Services, wie die Möglichkeit der digitalen Immatrikulation, die postalische Zustellung der Studierendenausweise usw. wurden eingerichtet, um den Bedürfnissen unserer Studierenden in dieser besonderen Situation gerecht zu werden.

Library

Students’ use of university libraries is permitted. For safety and hygiene,the number of workstations has been reduced. Unfortunately, group work is not possible until further notice.

Opening hours: Monday to Friday 9:00 to 19:00 Click & Collect for print media is still available.

Please find more details regarding visiting the library in person as well as how to access online media and Click & Collect services directly on the library's homepage.

Cafeteria/Cube

The "Cube" Canteen is open and also offers to go orders. You can order via the "My SRH Food" app or by telephone before 10 a.m. on +496221 6790174 (for the weekly menu – only in German) and collect your order at the specified time. The app is available on Apple Store and Google Play Store.

You may enter the Cube to collect to go orders, eat on site, and to load money onto your Student ID Card.

IT-Hotline

Monday to Thursday from 1pm to 2pm at +49 6221 4275712.

SRH Campus Sports

SRH Campus Sports is currently closed. You can find more information on their website.

Service Number for the Campus

If you have any questions about the correct behaviour in case of a suspected corona and about the regulations on campus, please call: +496221 883939 from 8 a.m. to 6 p.m.

Support options for financial problems caused by the COVID-19 pandemic

Please note all information on the linked pages. The SRH Heidelberg UAS assumes no responsibility for changes in external contents.

Bridging Assistance:

The Federal Ministry of Education and Research (BMBF) is providing 100 million euros to help those students who require immediate support due to financial difficulties directly caused by the Corona Pandemic. You can apply for bridging assistance as a German or international student of SRH Heidelberg UAS and you must prove that your financial need was caused directly by COVID-19.

Those already receiving loans, grants or other support may apply. Depending on proven need, you could receive between 100 euros and 500 euros as a non-repayable allowance. Please submit your application via the online portal: www.ueberbrueckungshilfe-studierende.de.

Those with more than 500 euros in their bank account at the time of submitting an application will not receive this bridging assistance and should please not apply for one.

Kindly note this operated by the Studierendenwerk - please contact them for any questions or assistance on the process. You can find further information using the following link: https://www.studentenwerke.de/en/content/faqs-students   

Q&A about COVID-19

COVID-19 is the infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019.

Please use the following central e-mail address for all communication relating to the cCOVID-19 (questions, concerns of any kind, reporting suspected cases, and so on): Rektorat.HSHD@srh.de 

The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell.

Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.

While animals are the source of the virus, this virus is now spreading from one person to another (human-to-human transmission). There is currently not enough epidemiological information to determine how easily and sustainably this virus spreads between people. The virus seems to be transmitted mainly via respiratory droplets that people sneeze, cough, or exhale.

The incubation period for COVID-19 (i.e. the time between exposure to the virus and onset of symptoms) is currently estimated at between two and 14 days.

Stay aware of the latest information on the COVID-19 outbreak, available on the WHO website and through your national and local public health authority. Many countries around the world have seen cases of COVID-19 and several have seen outbreaks. Authorities in China and some other countries have succeeded in slowing or stopping their outbreaks. However, the situation is unpredictable so check regularly for the latest news.

You can reduce your chances of being infected or spreading COVID-19 by taking some simple precautions:

  • Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water. Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.
  • Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing. Why? When someone coughs or sneezes they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease.
  • Avoid touching eyes, nose and mouth. Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.
  • Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately. Why? Droplets spread virus. By following good respiratory hygiene you protect the people around you from viruses such as cold, flu and COVID-19.
  • Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority. Why? National and local authorities will have the most up to date information on the situation in your area. Calling in advance will allow your health care provider to quickly direct you to the right health facility. This will also protect you and help prevent spread of viruses and other infections.
  • Stay informed on the latest developments about COVID-19. Follow advice given by your healthcare provider, your national and local public health authority or your employer on how to protect yourself and others from COVID-19. Why? National and local authorities will have the most up to date information on whether COVID-19 is spreading in your area. They are best placed to advise on what people in your area should be doing to protect themselves.
  • Keep up to date on the latest COVID-19 hotspots (cities or local areas where COVID-19 is spreading widely). If possible, avoid traveling to places – especially if you are an older person or have diabetes, heart or lung disease. Why? You have a higher chance of catching COVID-19 in one of these areas
  • Please do not go to a doctor’s office or a hospital without notification in advance. Consult the doctor by telephone registration beforehand, informing him. In addition please contact the local health authority.
  • Persons who have been in a risk area within the last four weeks (current list) or in contact to a confirmed person with COVID-19, please inform the university management (rektorat.HSHD@srh.de) immediately - regardless of the occurrence of symptoms - in addition to the responsible health authority. Please find the competent local health authority here.
  • Persons who have been in an area with COVID-19 cases which have not been defined as risk areas by the Robert-Koch-Institut (RKI): If you develop fever, cough or difficulty in breathing within 14 days, please avoid unnecessary contacts. Stay home as far as possible, keep your distance from others when coughing and sneezing and turn around; cover your mouth and nose with flexed elbow or use a tissue that you can dispose of immediately (cough and sneeze etiquette). Wash your hands regularly with soap and water, avoid touching your eyes, nose or mouth (hand hygiene). Consult a doctor by telephone registration beforehand, informing him with reference to your travel.

Every person who is coming from a risk area (decided by the Robert-Koch-Institut and by German Federal Law) must be tested within 48 hours before arrival in Germany, or directly after arrival, i.e. at the airport. For Frankfurt airport: You can find more information about tests centres and opening hours on this page. Tests might be subject to a fee.

Once you arrived in Germany, take direct transport to your house and you are required by federal law to stay in self-isolation for 10 days. We recommend bringing food along or reaching out to friends, neighbours, and classmates in advance for contactless delivery as you cannot leave your home.

International students can contact international.office.hshd@srh.de for support.

The current regulations are provided on the Federal Foreign Office website and on the Federal Ministry of Interior, Building and Community website. For more information on the measures in the Federal State of Baden-Württemberg, please check here.

These regulations may change, depending on how the COVID-19 Pandemic develops. We will give you more information about the situation in Heidelberg closer to the time of your arrival.

If you must go into self-quarantine, this means you must immediately go to your accommodation once you arrive in Germany. Once inside, you may not leave or allow anyone else into your room. This includes going to the common areas, kitchens, shopping, etc. This is a legal mandate to protect the public – including your neighbours, teachers, university staff, and the community. We expect you to take it seriously and will do our part to support you.

The International Office and student helpers are here to support new students (who arrive for the first time in Germany) with shopping, essentials, and all their needs - contactless.

Please let us know your exact date and time of arrival by sending an email to International.office.hshd@srh.de 

We recommend that you bring food and basic essentials products from your home country in your luggage since you cannot go shopping or use the common kitchen. You can also order food for delivery in many restaurants in Heidelberg – the food will be delivered contactless to your door. During self-quarantine you may NOT use the common kitchen or go into stores: self-quarantine legally requires you to remain isolated in your own room, meaning you cannot let anyone inside and you cannot go outside.

New students (who arrive for the first time in Germany): The International Office will support you. We will connect you with our student helpers who can do grocery shopping for you and buy basic essentials products. Your landlord will have already informed you how to get the keys. If you have accommodation on campus, in most cases you can pick up your keys at our 24/7 Safety and Information Point at Bonhoefferstrasse 17.

German Public Health Insurance covers ALL necessary treatments, this includes any treatments related to COVID-19. German Private Health Insurance have varying coverage. You must check directly with your Health Insurance.

Q&A for all students at the SRH Heidelberg UAS

Many students have asked about the possibility to continue their classes remotely when in class teaching resumes. Some students have asked to take the entire programme online. We would like to stress that the online offer is simply a temporary solution so we can offer you uninterrupted studies. We expect you to come to the university at the soonest opportunity when in class teaching resumes. We understand you may be facing challenges if you are waiting for your visa appointment or have limited travelling options. Be assured we will support you with online options until you can come safely – however, you are expected to come once in person teaching resumes.

To enrol at German universities, normal procedure requires a valid visa - due to embassy closures and visa delays, we require proof that you are in the visa process. At minimum, you must show that you have booked a visa appointment/VFS timeslot - regardless of when the appointment will take place.

Yes, you can defer your admission to the next intake. Please send an email to our Admission Office if you wish to defer: admission.hshd@srh.de

If, due to travel restrictions, I am not able to travel to Germany, will I be allowed to defer to next intake considering I have already started my studies?

This is a special circumstance – please send an e-mail to the Admission Office at admission.hshd@srh.de 

You can arrive on campus at any time, as long as you have your valid visa, flight tickets, all of the necessary documents for travel, and you have secured accommodation (i.e. rental contract). Please let us know in advance when you will be arriving, by sending an email to our International Office: international.office.hshd@srh.de.

We will support and advise you. If you have started following lectures online at home, you may have to continue doing so even if you are on campus. It depends on the regulations imposed by the state government of Baden-Württemberg and German Federal Ministry of Health, e.g. limits on gatherings, social distancing, and hygiene measures.

Having a rental contract in Germany is not a legal requirement but the immigration authorities at the German Federal Boarder Control might refuse your entry if you cannot show proof of accommodation (i.e. rental contract). It is extremely important if you have to go into self-quarantine. Even in times without COVID-19 we strongly recommended to have a secured accommodation before arriving to Germany.

Yes you can, the city registration can only be done after you physically arrived. If you have to go into mandatory self-quarantine you will have to wait until after the 14 day period. The International Office will support you with this after arrival.

Yes, we have student dorms available on campus. Once you have received your final admission letter, you can apply. Since we have a limited number of rooms, the rule of “first come, first served” applies. Considering the current situation, proof of accommodation (i.e. a rental contract) may be required for immigration purposes. Please have a look at the offers on campus and contact Vermietung-Studentenapartments.hld@srh.de

There are a number of mobile service providers in Heidelberg. You can choose from T-Mobil, Vodaphone, O2, Telekom, etc. Most people in Heidelberg speak a very high level of English, so you can research online or go to the shop to discuss your own personal needs. Of course, this would have to wait until after 14 days, if you are in self-quarantine. On campus rooms all have internet access so you can contact your families via the internet and use your mobile device in your room.

Students on campus can have a bedding set put in their room before arrival– including a blanket, pillow, bedding, comforter. When you tell the International Office of your expected arrival date, we will send you a link regarding your arrival. On that form you can select bedding to be delivered to your dorm. The cost if 50€, which you pay at the cash desk. If you are in self-quarantine, this can of course be paid after the 14 days.

My visa application is still in process and I should receive my visa once the restrictions have been lifted. What will I have to do in this case?

You have to wait until the consulates in your country reopen. Be assured that we will continue to offer you your lectures and student services online until you can arrive.

The visa is valid until the expiry date so yes, it might be possible to travel. Please contact the respective authorities to be sure. You can extend your visa once you are in Germany. Please send an e-mail to our International Office International.office.hshd@srh.de so that we can help and provide you with the application documents to extend it (this is only possible after your arrival in Germany).

You can travel to Germany if you have a valid visa, flight tickets, all of the necessary documents, and you have secured accommodation. Please let us know in advance when you will be arriving, by sending an email to our International Office: international.office.hshd@srh.de. We will support and advise you.

If you come from a risk area, you will have to go into self-isolation, which means you are not allowed to leave your room.

To enter Germany, you need four important documents:

  • Study contract or enrolment certificate (Studienbescheinigung – can be printed from CAMPUSNET)
  • Valid visa
  • Rental contract in Germany
  • Confirmation letter of necessary physical attendance from the university. The letter will be issued upon request once you have applied for a visa and the German consulates requests it. Contact the International Office international.office.hshd@srh.de  

How do I reach the university from Frankfurt International Airport?

You will need to arrange your own travel from the airport to your on campus (or off campus) accommodation. We recommend booking your tickets in advance.

  • Arrival by train: www.bahn.de/p_en/view/index.shtml Frankfurt Airport Station to Heidelberg Main Station. Tickets: Online or from an automatic ticket machine in the station. Price: Approx. € 25 (one-way ticket).
  • Arrival by shuttle service to Heidelberg downtown http://frankfurt-airport-shuttles.de/en/home-2 Price: approx. € 25 one way. Seats should be booked in advance. Be prepared to pay the fare in cash.
  • Arrival by shuttle service door to door www.tls-heidelberg.de/en/online-booking/ Price: approx. € 35 one way. Must be booked in advance. Be prepared to pay the fare in cash.
  • Arrival by FLIX-BUS: www.flixbus.com Price: €6 - 13 one way. Leaving Frankfurt Airport at Terminal 1, arriving at Heidelberg Main Station. Tickets: Online or via App

It is mandatory to have health insurance to be enrolled to any German university. You can sign up for it before you arrive and pay the fees after arrival. You can get any German statuary health insurance provider you wish. Contac the International Office: International.office.hshd@srh.de if you need guidance.

Even if we are not physically in Germany?

All public health insurances have confirmed that they will not charge the monthly fees if the student is attending online-lectures and is still in their home country. However when the student arrives during the current semester, the outstanding monthly fees from the very start of the semester will have to be paid as well. This is decided by the insurance provider and the university cannot influence the decision.