Important information how to deal with COVID-19 at our university Updated on 24th of November 2020
Life is gradually returning to our campus. Classroom-based learning is being held in all faculties to a limited extent, in compliance with the Corona Ordinance of the state government of Baden-Württemberg. The past weeks have shown us that it is possible to deal responsibly with the new situation and we would like to continue to ask everyone on our Campus to take hygiene measures into account.
We are very proud of what we have achieved together. And our students and employees can be proud of what they have achieved and mastered, too. Not only have they got to know new digital teaching and learning methods, but they have acquired some digital skills in a very short time they will need for your future professional life.
We have started into the new semester with a mixture of digital courses, classroom teaching and self-study elements. We work daily to further improve our service for you and to adapt our teaching to your needs and the current situation. We also try to find individual solutions for special situations.
Teaching & Learning
Our lecturers work together with the SRH Academy for Higher Education to adapt the didactic concept of our university - the CORE principle - to the current conditions and to further develop our methods in the direction of blended learning. The aim is to combine e-learning methods and face-to-face events in such a way that the advantages of all teaching and learning methods can be used optimally. Furthermore, the current Corona Regulation of the state government of Baden-Württemberg applies, which allows us to hold face-to-face events in some cases, e.g. if certain laboratories or premises are required. You will be informed by your respective faculty in good time if this is the case in your programme. All other courses will continue to take place online, combined with self-study elements.
Learning Support & Coaching
Learning has changed massively during the Corona Period. You have to organize and motivate yourself differently. Maybe you miss the university as a place of learning and as a place where you can meet other people and discuss your opinions. With digital formats, you are confronted with new examination situations. This is one of the reasons why we have collected learning and examination tips for the Corona Period on our student platform www.wir-online.news. Furthermore, a coaching offer is available to you at any time. Please contact our learning coaches Susanne Edinger (firstname.lastname@example.org) and Nadine Kempf (email@example.com) or the colleagues at the SRH Academy for Higher Education, who will put you in touch with our coaches or provide you with advice tailored to your needs.
Central Services & Administration
Central Student Services, the Examination Office, the International Office, the Admission Office and contact persons in the faculties are available during normal office hours and are currently dealing with topics such as visa extension, travel advice, returning to the campus, etc. Some special services, such as the possibility of digital enrolment, the postal delivery of your student IDs etc. have been set up to meet your needs in this special situation.
Events & Conferences
For the time being, it is only possible to hold face to face events at the university besides classroom teaching in exceptional cases. Our open days will temporarily take place in digital form. Further information here.
Furthermore the following services are available to you on campus:
The library of our university is open. The library stock is accessible with a valid student card (Monday to Friday, 9 am to 7 pm). Further information can be found here.
Since Friday, June 26th, students living on campus have been allowed to use the "Cube" canteen again as usual.
We have set up a telephone hotline for students to replace the IT consultation hour. It can be reached from Monday to Thursday from 1pm to 2pm at +49 6221 4275712.
Reopening of SRH Campus Sports
The first sports activities were resumed in the SRH Campus Sports e. V. Courses will not yet take place due to official regulations. Changing rooms, the sauna and the swimming pool will also remain closed for the time being.
The following opening hours apply:
- Monday & Wednesday from 9am to 4pm
- Tuesday, Thursday & Friday from 1pm to 8pm
- Saturday & Sunday from 10am to 2pm
A maximum of 90 members per hour may be in the facility at one time and may use the facility for a maximum of 1 hour per day.
Feel free to contact us if you have any questions or concerns! We are available to you by telephone or under the following e-mail address: firstname.lastname@example.org
Measures for hygiene and dealing with suspected cases
In order to prevent further spread of the COVID-19 disease in Germany, it is important to identify cases early, isolate them and consistently comply with hygiene measures. Each and every one of us can help prevent the virus from spreading in everyday life.
In addition, we would like to draw your attention to the following:
Mandatory self-quarantine after entry from risk area
A new Corona Ordinance has been in force since 8 November 2020. Every person, who has stayed in a risk area in the last 10 days before entering Germany, must register on www.einreiseanmeldung.de before travelling and carry proof of this registration upon entry. The provided data will be automatically forwarded to the local health authority. Persons entering Germany from a risk area are obliged to remain in self-quarantine for 10 days. A negative test result before entry does not exempt from this 10-day quarantine.
Quarantine can be ended at the earliest five days after entry, only if travellers have received a negative test result. This test result only counts if the test was carried out at least five days after entry. Only a test carried out in Germany is recognised. A test carried out earlier cannot end quarantine.
After 10 days the quarantine obligation ends automatically. This regulation only applies on condition that no symptoms occur after entry (e.g. fever, dry cough or disturbance of the sense of taste or smell).
If you need any support, please contact the International Office.
Service number for the SRH Campus Heidelberg
If you have any questions about the correct behaviour in case of a suspected corona and about the applicable regulations on the SRH Campus Heidelberg, please call the following service number: +496221883939, available daily from 8 a.m. to 6 p.m.
The service number is a central contact point for information about what is allowed or prohibited on the SRH Campus Heidelberg. It also serves to provide advice in case of symptoms of COVID-19 disease. The aim is to ensure the safety of all persons on the campus.
Questions about the procedure and organization of the vocational rehabilitation, the technical schools or the university will still be answered by the contact persons at those institutions.
If you have any questions on this topic, please feel free to contact us at any time: rektorat.HSHD@srh.de
Support options for financial problems caused by the COVID-19 pandemic
Please note all information on the linked pages. The SRH University Heidelberg assumes no responsibility for changes in external contents.
The Federal Ministry of Education and Research (BMBF) is providing 100 million euros to help those students who require immediate support due to financial difficulties directly caused by the Corona Pandemic. You can apply for bridging assistance as a German or international student of SRH University Heidelberg and you must prove that your financial need was caused directly by COVID-19.
Those already receiving loans, grants or other support may apply. Depending on proven need, you could receive between 100 euros and 500 euros as a non-repayable allowance. Please submit your application via the online portal: www.ueberbrueckungshilfe-studierende.de.
Those with more than 500 euros in their bank account at the time of submitting an application will not receive this bridging assistance and should please not apply for one.
Kindly note this operated by the Studierendenwerk - please contact them for any questions or assistance on the process. You can find further information using the following link: https://www.studentenwerke.de/en/content/faqs-students
KfW Student Loan:
Financing living expenses during studies and financial bridging assistance for students in emergency situations due to the pandemic. The KfW Student Loan supports you with at least 100 Euro and up to 650 Euro per month during your degree course. It requires no collateral and is independent of income or assets.
Q&A about COVID-19
COVID-19 is the infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019.
Please use the following central e-mail address for all communication relating to the cCOVID-19 (questions, concerns of any kind, reporting suspected cases, and so on): Rektorat.HSHD@srh.de
The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell.
Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.
While animals are the source of the virus, this virus is now spreading from one person to another (human-to-human transmission). There is currently not enough epidemiological information to determine how easily and sustainably this virus spreads between people. The virus seems to be transmitted mainly via respiratory droplets that people sneeze, cough, or exhale.
The incubation period for COVID-19 (i.e. the time between exposure to the virus and onset of symptoms) is currently estimated at between two and 14 days.
Stay aware of the latest information on the COVID-19 outbreak, available on the WHO website and through your national and local public health authority. Many countries around the world have seen cases of COVID-19 and several have seen outbreaks. Authorities in China and some other countries have succeeded in slowing or stopping their outbreaks. However, the situation is unpredictable so check regularly for the latest news.
You can reduce your chances of being infected or spreading COVID-19 by taking some simple precautions:
- Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water. Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.
- Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing. Why? When someone coughs or sneezes they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease.
- Avoid touching eyes, nose and mouth. Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.
- Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately. Why? Droplets spread virus. By following good respiratory hygiene you protect the people around you from viruses such as cold, flu and COVID-19.
- Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority. Why? National and local authorities will have the most up to date information on the situation in your area. Calling in advance will allow your health care provider to quickly direct you to the right health facility. This will also protect you and help prevent spread of viruses and other infections.
- Stay informed on the latest developments about COVID-19. Follow advice given by your healthcare provider, your national and local public health authority or your employer on how to protect yourself and others from COVID-19. Why? National and local authorities will have the most up to date information on whether COVID-19 is spreading in your area. They are best placed to advise on what people in your area should be doing to protect themselves.
- Keep up to date on the latest COVID-19 hotspots (cities or local areas where COVID-19 is spreading widely). If possible, avoid traveling to places – especially if you are an older person or have diabetes, heart or lung disease. Why? You have a higher chance of catching COVID-19 in one of these areas
- Please do not go to a doctor’s office or a hospital without notification in advance. Consult the doctor by telephone registration beforehand, informing him. In addition please contact the local health authority.
- Persons who have been in a risk area within the last four weeks (current list) or in contact to a confirmed person with COVID-19, please inform the university management (rektorat.HSHD@srh.de) immediately - regardless of the occurrence of symptoms - in addition to the responsible health authority. Please find the competent local health authority here.
- Persons who have been in an area with COVID-19 cases which have not been defined as risk areas by the Robert-Koch-Institut (RKI): If you develop fever, cough or difficulty in breathing within 14 days, please avoid unnecessary contacts. Stay home as far as possible, keep your distance from others when coughing and sneezing and turn around; cover your mouth and nose with flexed elbow or use a tissue that you can dispose of immediately (cough and sneeze etiquette). Wash your hands regularly with soap and water, avoid touching your eyes, nose or mouth (hand hygiene). Consult a doctor by telephone registration beforehand, informing him with reference to your travel.
Q&A for all students at the SRH University Heidelberg
You have to pay your tuition fees on or before the 1st of September, 2020.
To enrol at German universities, normale procedure requires a valid visa - due to embassy closures and visa delays, we require proof that you are in the visa process. At minimum, you must show that you have booked a visa appointment/VFS timeslot - regardless of when the appointment will take place. You can enrol (showing your appointment/timeslot) until 30th of September.
***students in Applied Computer Science and Big Data & Business Analytics may enrol until: 31th of October. This is only because the first module can be taken at the end of studies.
Yes, you can defer your admission to the next intake. Please send an email to our Admission Office if you wish to defer: email@example.com
This is a special circumstance – please send an e-mail to the Admission Office at firstname.lastname@example.org
Whereas state universities have postponed the start of the winter semester until November 2020, SRH University Heidelberg will start the winter semester on time – the 1st of October. All our lectures will take place – even under the current difficult circumstances. You can access our online lectures from wherever it suits you – even if you are not yet in Germany.
All student services will also be available online – including the Career Development Centre, free language courses, virtual social events, International Office support, etc.
We plan to start the winter semester on time, the 1st of October, and we look forward to welcoming you on campus. The lectures will take place in a blended learning model, which means that there are on site lectures in small groups and also virtual elements.
The situation highly depends on the regulations given by the state government of Baden-Württemberg and German Federal Ministry of Health. If we must continue to maintain strict social distancing or if travel bans remain in place, we will bring the winter semester to you digitally until you are able to come to Heidelberg safely.
You can arrive on campus at any time, as long as you have your valid visa, flight tickets, all of the necessary documents for travel, and you have secured accommodation (i.e. rental contract). Please let us know in advance when you will be arriving, by sending an email to our International Office: email@example.com.
We will support and advise you. If you have started following lectures online at home, you may have to continue doing so even if you are on campus. It depends on the regulations imposed by the state government of Baden-Württemberg and German Federal Ministry of Health, e.g. limits on gatherings, social distancing, and hygiene measures.
Having a rental contract in Germany is not a legal requirement but the immigration authorities at the German Federal Boarder Control might refuse your entry if you cannot show proof of accommodation (i.e. rental contract). It is extremely important if you have to go into self-quarantine. Even in times without COVID-19 we strongly recommended to have a secured accommodation before arriving to Germany.
Yes you can, the city registration can only be done after you physically arrived. If you have to go into mandatory self-quarantine you will have to wait until after the 14 day period. The International Office will support you with this after arrival.
Yes, we have student dorms available on campus. Once you have received your final admission letter, you can apply. Since we have a limited number of rooms, the rule of “first come, first served” applies. Considering the current situation, proof of accommodation (i.e. a rental contract) may be required for immigration purposes. Our colleague Ms. Kostin is your contact partner and landlord for accommodation on campus: Walerija.firstname.lastname@example.org
There are a number of mobile service providers in Heidelberg. You can choose from T-Mobil, Vodaphone, O2, Telekom, etc. Most people in Heidelberg speak a very high level of English, so you can research online or go to the shop to discuss your own personal needs. Of course, this would have to wait until after 14 days, if you are in self-quarantine. On campus rooms all have internet access so you can contact your families via the internet and use your mobile device in your room.
Students on campus can have a bedding set put in their room before arrival– including a blanket, pillow, bedding, comforter. When you tell the International Office of your expected arrival date, we will send you a link regarding your arrival. On that form you can select bedding to be delivered to your dorm. The cost if 50€, which you pay at the cash desk. If you are in self-quarantine, this can of course be paid after the 14 days.
You have to wait until the consulates in your country reopen. Be assured that we will continue to offer you your lectures and student services online until you can arrive.
The visa is valid until the expiry date so yes, it might be possible to travel. Please contact the respective authorities to be sure. You can extend your visa once you are in Germany. Please send an e-mail to our International Office International.email@example.com so that we can help and provide you with the application documents to extend it (this is only possible after your arrival in Germany).
You can travel to Germany if you have a valid visa, flight tickets, all of the necessary documents, and you have secured accommodation. Please let us know in advance when you will be arriving, by sending an email to our International Office: firstname.lastname@example.org. We will support and advise you.
If you come from a risk area, you will have to go into self-isolation for 14 days and are not supposed leave your room.
To enter Germany, you need four important documents:
- Study contract or enrolment certificate (Studienbescheinigung – can be printed from CAMPUSNET)
- Valid visa
- Rental contract in Germany
- Confirmation letter of necessary physical attendance from the university. The letter will be issued upon request once you have applied for a visa and the German consulates requests it. Contact the International Office email@example.com
You will need to arrange your own travel from the airport to your on campus (or off campus) accommodation. We recommend booking your tickets in advance.
- Arrival by train: www.bahn.de/p_en/view/index.shtml Frankfurt Airport Station to Heidelberg Main Station. Tickets: Online or from an automatic ticket machine in the station. Price: Approx. € 25 (one-way ticket).
- Arrival by shuttle service to Heidelberg downtown http://frankfurt-airport-shuttles.de/en/home-2 Price: approx. € 25 one way. Seats should be booked in advance. Be prepared to pay the fare in cash.
- Arrival by shuttle service door to door www.tls-heidelberg.de/en/online-booking/ Price: approx. € 35 one way. Must be booked in advance. Be prepared to pay the fare in cash.
- Arrival by FLIX-BUS: www.flixbus.com Price: €6 - 13 one way. Leaving Frankfurt Airport at Terminal 1, arriving at Heidelberg Main Station. Tickets: Online or via App
Every person who is coming from a risk area (decided by the Robert-Koch-Institut and by German Federal Law) must be tested within 72 hours after arrival in Germany. The tests can be done at:
- Frankfurt Airport. We highly recommend this option if you are arriving by plane. You can find more information about tests centers and opening hours on this page.
- COVID-19 tests centers at some airports and transportation hubs (check their homepages for updates)
- Doctors with COVID-19 specific testing facilities. An appointment should be booked before arrival on www.arztsuche-bw.de (click on Erweiterte Suche > Sonstige Praxismerkmale: Corona-Schwerpunktpraxis). Doctors’ offices are closed in the evenings and on weekends!
While waiting for your test result, you are required by federal law to go directly into self-isolation at home. Generally, results are sent to you within 24 hours. We recommend bringing food along or reaching out to friends, neighbors, and classmates in advance for contactless delivery as you cannot leave your home until the results come. By SRH University Campus Policy, student living on campus are required to go into 14 days self-quarantine. No waiver will be accepted even with a negative COVID-test. Students living outside of campus cannot come to the university for 14 days after arrival.
International students can contact firstname.lastname@example.org for support.
The current regulations are provided on the Federal Foreign Office website and on the Federal Ministry of Interior, Building and Community website. For more information on the measures in the Federal State of Baden-Württemberg, please check here.
These regulations may change, depending on how the COVID-19 Pandemic develops. We will give you more information about the situation in Heidelberg closer to the time of your arrival. Two international students who had to go into self-quarantine on campus earlier this year talk about the assistance given during their self-quarantine from the university. If you live on campus and come from a risk area, you will have to go into a 14 day self-quarantine. We do not accept any tests taken at the port of entry (airport).
If you must go into self-quarantine, this means you must immediately go to your accommodation once you arrive in Germany. Once inside, you may not leave or allow anyone else into your room. This includes going to the common areas, kitchens, shopping, etc. The International Office and student helpers are here to support you with shopping, essentials, and all your needs - contactless. This is a legal mandate to protect the public – including your neighbours, teachers, university staff, and the community. We expect you to take it seriously and will do our part to support you.
Please let us know your exact date and time of arrival and we will help you with everything during the two weeks – International.email@example.com. Your landlord will have already informed you how to get the keys. In most cases, you can also pick up your keys at our 24/7 Safety and Information Point at Bonhoefferstrasse 17.
You can bring food from your home country in your luggage if you wish. Once we know your exact dates of arrival we will connect you with our student helpers who can do grocery shopping for you and buy basic essentials products. You can also order food for delivery in many restaurants in Heidelberg, including the on campus canteen The Cube. Student helpers can receive the food deliveries and contactless deliver at your door. During self-quarantine you may NOT use the common kitchen or go into stores: self-quarantine legally requires you to remain isolated in your own room, meaning no one inside and you cannot go outside. Be assured, we are here to assist!
It is mandatory to have health insurance to be enrolled to any German university. You can sign up for it before you arrive and pay the fees after arrival. You can get any German statuary health insurance provider you wish. Contac the International Office: International.firstname.lastname@example.org if you need guidance.
German Public Health Insurance covers ALL necessary treatments, this includes any treatments related to COVID-19.
German Private Health Insurance have varying coverage. You must check directly with your Health Insurance.
All public health insurances have confirmed that they will not charge the monthly fees if the student is attending online-lectures and is still in their home country. However when the student arrives during the current semester, the outstanding monthly fees from the very start of the semester will have to be paid as well. This is decided by the insurance provider and the university cannot influence the decision.
Please note all information on the linked pages. The SRH University Heidelberg assumes no responsibility for changes in the content. As this is an independent offer from KfW, the university does not assist in the process, including applying, and has no influence over the selection or repayment terms.
From November 2020 through the end of the current semester (March 2021), students can continue to apply for bridging assistance . From June to September 2020, the Federal Ministry of Education and Research (BMBF) was providing 100 million euros to help those students who required immediate support due to financial difficulties directly caused by the Corona Pandemic. This offer has now been extended and German or international student of SRH University Heidelberg may apply (read rules).
You can submit your application via the online portal: https://www.überbrückungshilfe-studierende.de/start. Students already receiving loans, grants or other financial support may apply. Depending on your proven need, you could receive between 100 euros and 500 euros as a non-repayable allowance. You must apply each month to continue receiving bridging assistance.
Those with more than 500 euros in their bank account at the time of submitting an application will not receive this bridging assistance and are asked not to apply for one.
Kindly note this operated by the Studierendenwerk - please contact them directly for any questions or assistance with the process. You can find further information using the following link: https://www.studentenwerke.de/en/content/faqs-students.
KfW Student Loan:
The KfW Student Loan supports you with at least €100 and up to €650 per month during your degree course. It requires no collateral and is independent of income or assets. It is available to international students.